Shipping Policy

Shipping Policy

At YalaHaji, we work hard to deliver your order quickly and safely. Here's everything you need to know about how shipping works.

Order Processing Time

Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day. You'll receive an email/SMS notification once your order has been shipped, along with tracking details where available.

Delivery Timeframes

Major cities (e.g., Karachi, Lahore, Islamabad): 2–4 business days. Other cities and remote areas: 4–7 business days. Delivery times are estimates and may vary due to courier delays, weather, or public holidays.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order weight/value. Orders above Rs. 4999 qualify for free standard shipping.

Order Tracking

Once your order ships, you'll receive a tracking number via email/SMS. You can also track your order anytime by logging into your YalaHaji account and visiting Order History.

Delivery Areas

We currently deliver across Pakistan. If your area isn't currently serviceable, you'll be notified via support team.

Delayed or Missing Deliveries

If your order hasn't arrived within the estimated delivery window, please get in touch with our support team at +92 310 3087086 with your order number, and we'll investigate with our courier partner right away.

Failed Delivery Attempts

Our courier partners typically attempt delivery 2–3 times. If delivery fails after multiple attempts, the order may be returned to us, and you'll be contacted to arrange re-delivery or a refund (shipping charges may apply for re-delivery).