Exchange & Return Policy

Exchange & Return Policy

At YalaHaji, we want you to be completely satisfied with your purchase. If something isn't right, we make returns and exchanges as simple as possible.

Eligibility for Returns & Exchanges

Items are eligible for return or exchange within 7 days of the delivery date, provided that:

The item is unused, unworn, and in its original condition, with all original tags, packaging, and accessories intact. The item is not from our list of non-returnable categories (see below). You have valid proof of purchase (order number or receipt).

Non-Returnable Items

For hygiene, safety, or customization reasons, the following items cannot be returned or exchanged unless received damaged or defective:

Personal care and hygiene products (e.g., ihram accessories, prayer mats that have been used). Customized or personalized products. Items marked as "Final Sale" or purchased during clearance promotions. Gift cards.

How to Request a Return or Exchange

Log in to your YalaHaji account and go to Order History. Select the order and item you'd like to return or exchange, and choose a reason. Once approved, you'll receive instructions for shipping the item back (or, where available, a scheduled pickup). Pack the item securely in its original packaging along with any invoice or proof of purchase.

Customers without an account, or who need help, can reach our support team at +92-310-3087086 with their order number.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery with photos of the item and packaging. We'll arrange a free replacement, exchange, or full refund, including any shipping costs, at no charge to you.

Refunds

Once your returned item is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or store credit, as you prefer. Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Exchanges

If you'd like a different size, color, or variant, you can request an exchange through the same process above. Exchanges are subject to stock availability. If the desired item is unavailable, we'll offer a refund or store credit instead.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a YalaHaji error (wrong, damaged, or defective item). We recommend using a trackable shipping service, as YalaHaji is not responsible for items lost in transit during a return.

Late or Missing Refunds

If you haven't received a refund within the stated timeframe, please first check your bank or payment provider, as processing times can vary. If it's still missing after that, contact us at support@yalahaji.com and we'll look into it right away.