Privacy Policy

At yalahaji.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, place an order, create an account, or interact with our services.

By using yalahaji.com, you agree to the practices described in this Privacy Policy.

1. About YalaHaji

yalahaji.com is an online store providing Hajj and Umrah accessories, travel essentials, gifts, and related products.

In this Privacy Policy, "YalaHaji," "we," "us," or "our" refers to yalahaji.com, while "you" or "your" refers to the person accessing or using our website or services.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

2.1 Personal Information

When you create an account, place an order, contact us, or use certain features, we may collect:

• Full name

• Email address

• Mobile/phone number

• Billing address

• Shipping/delivery address

• Account login information

• Order and purchase history

• Information you provide when contacting customer support

2.2 Payment Information

When you make a payment, payment information may be processed through our payment service providers.

Depending on the payment method, this may include transaction-related information such as:

• Payment method

• Transaction reference

• Payment status

• Transaction amount

• Other information required to verify or complete the transaction

We generally do not store complete payment card details on our own servers when the payment is processed by a third-party payment provider.

2.3 Device and Technical Information

When you access yalahaji.com, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Language and timezone

• Pages visited

• Referring pages

• Date and time of visits

• Website interaction and usage information

2.4 Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep you signed in

• Remember your shopping cart

• Remember your preferences

• Improve website functionality

• Understand website usage

• Improve our products and services

• Provide relevant marketing or promotional communications where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

3. How We Use Your Information

We may use the information we collect to:

• Create and manage your customer account

• Process and fulfill orders

• Process payments

• Arrange delivery and shipping

• Send order confirmations and updates

• Provide customer support

• Handle returns, refunds, and exchanges

• Verify transactions and prevent fraud or misuse

• Improve our website, products, and services

• Personalize your shopping experience

• Send promotional communications where permitted

• Respond to inquiries and requests

• Maintain website security

• Comply with applicable legal and regulatory requirements

4. Order and Delivery Information

When you place an order, we need certain information to process and deliver your purchase.

Your relevant information may be shared with delivery partners, courier companies, logistics providers, or other service providers involved in fulfilling your order.

This may include:

• Customer name

• Phone number

• Delivery address

• Order details

• Delivery instructions

Such information is shared only to the extent reasonably necessary to complete the requested service.

5. Payment Processing

YalaHaji may use third-party payment gateways and financial service providers to process payments.

When you select a payment method, your payment information may be processed directly by the relevant payment provider according to its own privacy policy and terms.

YalaHaji does not control the privacy practices of third-party payment providers and recommends reviewing their respective privacy policies before using their services.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers when necessary to operate our business and provide services to you, including:

• Payment processors

• Courier and delivery partners

• Hosting and infrastructure providers

• Website and technology service providers

• Analytics and security providers

• Customer support providers

• Marketing and communication service providers

We may also disclose information when required or permitted by applicable law, regulation, legal process, court order, or governmental authority.

7. Marketing Communications

Where permitted by applicable law, we may send you promotional communications about:

• New products

• Special offers

• Discounts

• Seasonal campaigns

• Hajj and Umrah products

• YalaHaji updates

You may unsubscribe from marketing emails by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications, such as order confirmations, payment notifications, shipping updates, and important account notices, may still be sent even if you opt out of promotional communications.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services

• Maintaining customer and transaction records

• Resolving disputes

• Preventing fraud

• Maintaining business records

• Complying with legal and regulatory obligations

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Request information about how your data is used

Some requests may be subject to applicable legal, regulatory, security, or contractual limitations.

To exercise a privacy-related right, please contact us using the contact details provided on our website.

11. Children's Privacy

yalahaji.com is not intended to knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social media platforms, courier services, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We recommend reviewing the privacy policy of each third-party service before providing your personal information.

13. International Data Processing

Some of our technology, hosting, payment, communication, analytics, or service providers may process information in countries other than the country where you are located.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to periodically review this page to stay informed about how we protect your information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact YalaHaji through the contact information available on our website.

Website: yalahaji.com

We will make reasonable efforts to review and respond to privacy-related requests within a reasonable period.

Important Notice

This Privacy Policy is intended as a general website privacy policy and should be reviewed against the laws and regulations applicable to YalaHaji's business, customers, payment providers, and operating locations before publication.