Return Policy

The 7-day window

Returns are accepted within 7 days of delivery. To be eligible, the item must be unused, in its original condition, and returned with all original packaging, tags and any free gifts included in the order.

How to return an item

1. Message us within 7 days. Send your order number and a photo of the item on WhatsApp, or raise a request under Account → Returns.
2. We confirm eligibility. Our team reviews the request and replies with a pickup or drop-off instruction, usually the same day.
3. Send the item back. Pack the item with its original packaging and tags. For faulty or wrong items, we arrange and pay for collection.
4. Refund or exchange. Once received and inspected, your refund or replacement is processed within 5–7 business days.

What cannot be returned

For reasons of hygiene, religious use and product safety, the following are not eligible for return unless they arrive faulty, damaged or incorrect:

• Ihram cloth that has been worn, washed or removed from its sealed packaging.
• Attars, perfumes and oils once the seal is broken.
• Toiletries, soaps, lotions and other personal-care items once opened.
• Dates, Zam Zam water and any other consumable items.
• Undergarments, socks and hijab caps.
• Items marked Final Sale or Clearance on the product page.
• Custom-built kits where items were selected individually, unless an item is faulty.

Damaged or wrong item? None of the exclusions above apply. If we sent the wrong item or it arrived damaged, we cover return shipping and replace or refund it in full — just send us a photo within 48 hours of delivery.

Return shipping costs

• We pay when the item is faulty, damaged in transit, or not what you ordered.
• You pay when returning because of a change of mind, wrong size ordered, or no longer needed. This is typically ₨250–₨400 depending on your city.

Refunds

Refunds are issued once the returned item has been received and inspected — normally within 5–7 business days.

• JazzCash and Easypaisa refunds are sent back to the same wallet number used at checkout.
• Bank transfer refunds are sent to an account you nominate, and may take an additional 2–3 business days to clear.
• Cash-on-delivery orders are refunded by mobile wallet or bank transfer, since no card was charged.
• Original shipping charges are refunded only where the return is our fault.

Exchanges

Size and colour exchanges on abayas, thobes and ihram are handled as a return followed by a new order. Message us first — if the replacement is in stock we will reserve it while your return is in transit so you do not lose the item.

Cancelling an order

Orders can be cancelled free of charge any time before dispatch. Once the parcel has been handed to the courier it must be processed as a return instead.

Start a return